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Liam McFarlane's Avatar

Liam McFarlane

Incorporación 15 abr 2021

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Última actividad 31 ene 2025

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42

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14

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RESUMEN DE LA ACTIVIDAD

Última actividad de Liam McFarlane

Liam McFarlane creó una publicación,

PublicaciónZendesk EAP - Article Multiplacement

When I'm trying to add an article to a section the number of sections per category is incorrect, in one case it's showing 0 sections and is preventing us from adding any articles for that market. Please can this be looked into asap, as it's a major function?

Publicado 10 oct 2024 · Liam McFarlane

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Liam McFarlane hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Thanks for your help Amie.

Ver comentario · Publicado 26 jul 2021 · Liam McFarlane

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Liam McFarlane creó una publicación,

Publicación Developer - Zendesk APIs

Hi,

We're looking for a way to sort tickets using a custom date field when calling them via the API. We have tried using the call below, but this still returns the tickets sorted sequentially by oldest ticket first, we need to change that sorting order based on the custom date field on each ticket. Can anyone help with this one?

Thanks 

"https://companyname.zendesk.com/api/v2/search.json?query=status:Open tags: uk_a030_tic_chasing &sort_by=custom_fields"": [{""id"": 360006555153,value"":""""}]=asc"

 

Publicado 23 jul 2021 · Liam McFarlane

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Liam McFarlane hizo un comentario,

ComentarioTriggers and automations

After literally spending an hour moving triggers into newly setup categories, then receiving this message is pretty soul-destroying. Moving triggers in bulk is extremely slow, can this be improved upon? It seems great to finally have these categories, but I'm now stuck with 800 triggers in the initial category, with no real way to move them in bulk. Please improve this!

Ver comentario · Publicado 08 abr 2021 · Liam McFarlane

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Liam McFarlane hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Zendesk,

Is their anyway you could add in some reporting on Skipped tickets as asked here, we've recently moved some of our agents and would like to move the other >350 agents over to this mode, but without a way to report on this, it has made the move unfeasible. 

Ideally, we'd like to be able to report on this in Explore if this is going to be too difficult, then at least allow us to make the Play Only tab in the profile visible to Team Leaders. Making everyone an Admin is not an option.

Thanks
Liam 

Ver comentario · Publicado 08 mar 2021 · Liam McFarlane

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Liam McFarlane hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi, Please can I get an update on when this will be activated? We now have a business-critical use case for this, the workarounds are not a good enough solution. 

We have created an internal help center with forms that agents will need to fill out to contact specific other teams who are also on Zendesk.

Please fix this!

Ver comentario · Publicado 07 oct 2020 · Liam McFarlane

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Liam McFarlane hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Can we please get an update on this? We've been forced to move all our reports over to Explore as you're retiring Insights, but as it stands Explore is a broken buggy mess. 

This has just turned what should be a 2 minute job into hours of work.

Ver comentario · Publicado 29 sept 2020 · Liam McFarlane

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Liam McFarlane hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

I've found the best solution for this is to redirect the user to a submission successful page once they've filled a new request. You can create a page as a normal article, but be sure to hide from the section. Also, you'll want to style that page so it doesn't look like an article.

To set up a redirect add into the document_head.hbs file

Ver comentario · Publicado 14 jul 2020 · Liam McFarlane

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Liam McFarlane hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hi All,

Is there a way to point the user to a specific page once they've filled out the form? Since Zendesk has changed the notification the customers often miss it or it doesn't appear at all, which means they just fill out another form.

Ver comentario · Publicado 23 mar 2020 · Liam McFarlane

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Liam McFarlane hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Just to let you know, with my one ZD support were unable to come up with a solution, however, out of nowhere it just started working again. Definalty seems to be a bigger issue with Zendesk, especially as it only affects pages with custom code on.

Ver comentario · Publicado 22 oct 2019 · Liam McFarlane

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