Mia Jonson
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Actividad total19
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Última actividad
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Votos3
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Resumen de la actividad
Última actividad de Mia Jonson-
Mia Jonson hizo un comentario,
Hi! Is it possible to add a signature automaticly to a side conversation message or not? Right now you cant see who is the sender of the message witch is a bit annoying... Ca you add a default text...
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Mia Jonson hizo un comentario,
Hi! We really need this as well. Our agents are sometimes in need to add new tickets for them selves in other cases then they are agents for. For example one person is agent for questions relate to...
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Mia Jonson hizo un comentario,
Hi Sebastiaan! This does unfortunately not solve our problem because the first triggered email is sent before the agent makes any changes to the ticket. Then still the default recipient address wil...
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Mia Jonson hizo un comentario,
We really needs this function! Depending on group we need different addresses. Right now our improvement requests will have emails from the service desk email and that is not nice. Not when we alre...
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Mia Jonson creó una publicación,
How to change the from email address?
RespondidaHi! We have two different ticket types (not a system field) and two different email addresses in our settings. It works fine when a ticket request is sent by email to the different email addresses ...