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Ilya Novikov

Incorporación 15 abr 2021

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Última actividad 09 ene 2025

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Última actividad de Ilya Novikov

Ilya Novikov hizo un comentario,

ComentarioTeam members and groups

Hello,

Please help me to understand - we have a “Team” plan (with Support, Guide and Explore. We don't have a Chat). 

I assigned a “Contributor” role to a few staff members. But after that, I couldn't assign a tickets to them because they not listed in the list of assignee.

Please clarify what the “Contributor” role means for the “Team” plan in Zendesk Support.

Thank you in advance.

Ver comentario · Editado 09 ene 2025 · Ilya Novikov

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Ilya Novikov hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thank you!

Ver comentario · Publicado 05 dic 2022 · Ilya Novikov

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Ilya Novikov hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello,

Is it possible to mention the ticket number like @37235 and get the link to ticket inserted?

 

Ver comentario · Publicado 02 dic 2022 · Ilya Novikov

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Ilya Novikov creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello there,

Currently, active and inactive tabs have quite similar colours (with low contrast) - https://drive.google.com/file/d/1yf0d2J72rkvFwrfuYrl3HmyZWxvUdvTq/view?usp=sharing

Is it possible to add an ability to change these colours or even change the theme for all the "Support" interface.

Publicado 11 abr 2022 · Ilya Novikov

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