Justin Triplett

This is also a huge issue for us, not sure if we'll actually be able to use zendesk talk because of this.

Sometimes our support team is just two people and if one stands up to get some water without setting to away this could quickly result in missed calls.

Interestingly, this feature is only needed for us because we can't change the amount of time a call is ringing for a single agent. 30 seconds for someone to answer a call even if they are at the computer is clearly too low.

Of course zendesk sells this feature as part of their enterprise suite. A 50% more expensive plan than their "professional" suite.

So it looks, again, to be zendesk crippling suprisingly basic features to force people to upgrade their plans.

Think I might be giving the zoom team a call back.

 

A Soft Delete that you cannot recover is not a soft delete.

This is absolutely ridiculous, and very user hostile.

 

The Delete button is way too easy to hit for there not to be an undelete.

Especially considering zendesk's buggy interface.