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Shlomo Partouche-Sebban's Avatar

Shlomo Partouche-Sebban

Incorporación 15 abr 2021

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Última actividad 27 jun 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Shlomo Partouche-Sebban

Shlomo Partouche-Sebban hizo un comentario,

ComentarioSetting up Agent Workspace

Dear Zendesk Support Team,

We are using Zendesk for almost 13 years. 
I am writing to request your assistance with the new interface. We have to switch to the new Workspace interface, but it is not adapted to the way we are working. We are working in email only mode. We are experiencing difficulties with the new interface and would like to request your help in resolving these issues. The new interface doesn't seem to suit the way we work today.

Could you please provide us with some guidance on how we can adapt to the new interface? We would appreciate any assistance you can provide.

Thank you for your time and attention.

Ver comentario · Publicado 27 jun 2023 · Shlomo Partouche-Sebban

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Shlomo Partouche-Sebban hizo un comentario,

ComentarioTicket automation and collaboration

Hi,

Is there a way to enable end users to add CCs to requests they submit using email?

Ver comentario · Publicado 20 feb 2023 · Shlomo Partouche-Sebban

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Shlomo Partouche-Sebban hizo un comentario,

ComentarioGlobal security and user access

Hi Zendesk,

My agents and I would like to stay connected all the time.
How can we deactivate the session time?

Ver comentario · Publicado 27 jul 2021 · Shlomo Partouche-Sebban

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