Jalle van Goor den Oosterlingh
-
Actividad total29
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos8
-
Suscripciones12
Resumen de la actividad
Última actividad de Jalle van Goor den Oosterlingh-
Jalle van Goor den Oosterlingh hizo un comentario,
Hi Avery, This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!
-
Jalle van Goor den Oosterlingh hizo un comentario,
Hi Alejandro, I can only say +1.
-
Jalle van Goor den Oosterlingh hizo un comentario,
Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answ...
-
Jalle van Goor den Oosterlingh creó una publicación,
Answer Bot - Show transcript to Chat agents
Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer Bot are not being shown to the Chat agents. Why is it a problem? It's a proble...
-
Jalle van Goor den Oosterlingh hizo un comentario,
Hi there, The original thread, posted close to two years ago, mentioned that there are some apps in the marketplace which address this issue. Even though the specific apps were not mentioned, I wou...
-
Jalle van Goor den Oosterlingh hizo un comentario,
Hi there, How far are the plans to implement this into Zendesk Explore?
-
Jalle van Goor den Oosterlingh hizo un comentario,
Hi David, This is indeed impossible at this moment, since triggers do not work with "current agent" conditions. The only thing you can do now is to set up a trigger which assigns tickets where assi...
-
Jalle van Goor den Oosterlingh hizo un comentario,
Thanks for the update @Kirsten!
-
Jalle van Goor den Oosterlingh hizo un comentario,
Hi @Nicole, how are things concerning the EAP? Since we are almost halve way through March :).