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Mani Berenji

Incorporación 15 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Mani Berenji

Mani Berenji hizo un comentario,

ComentarioBuilding reports

We need "abandoned" chats to be part of the standard reporting metrics. 
I'm defining abandoned chats as :

  1. Chat was started by a customer
  2. Customer left the chat session before connecting with an agent

Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.

The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.

 

Ver comentario · Publicado 20 ene 2021 · Mani Berenji

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Any update on when this will be released?

Ver comentario · Publicado 30 sept 2020 · Mani Berenji

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