Tommy (Anatolii Binkovskyi)

1. Comunidad
2. Feedback - Ticketing System (Support)
3. ZD view- Display number of pages

Terrible terrible update

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 5 de abril de 2023 15:03
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

I do not understand how 1000 MAU could be enough for Enterprise accounts. Who would purchase Enterprise having only 1000 MAU? It is a very very disappointing decision. I advocated for Zendesk for q...

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 5 de abril de 2023 14:42
• 5 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Edit: Turns out, it is not Zendesk issue, but a Grammarly addon. The addon needs to be deleted and reinstalled. 

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Editado 6 de abril de 2023 13:14
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

We are currently using a workaround with admins assuming agents' identities. Not ideal.

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 11 de diciembre de 2022 11:44
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing triggers list page refresh

When can we expect the long overdue automations UI refresh?

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 1 de noviembre de 2022 21:08
• 4 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Secondary emails are dysfunctional in Support

Absolutely agree

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 26 de octubre de 2022 10:58
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Yeah, for some reason, Zendesk did not update Automations UI and it is really dated and hard to use.You just have to remove ";" so tags look like thatNo need to press Enter here

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 28 de septiembre de 2022 09:57
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Tags should look like this: Maybe try some other browser, because I don't have any problems with Enter whatsoever 

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 28 de septiembre de 2022 09:10
• 0 votos

1. People
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

Happy to help! Waiting for the fixes/updates :)

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 5 de septiembre de 2022 08:42
• 0 votos

1. People
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

A few more things:- At the tab 'Customer details' in the Organization section all the emails from the organization are visible. It is very inconvenient for Organizations with a huge amount of domai...

• Ver comentario
• Tommy (Anatolii Binkovskyi)
• Creación 2 de septiembre de 2022 12:39
• 0 votos