Tommy
-
Actividad total150
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos47
-
Suscripciones45
Publicaciones
Actividad reciente de Tommy-
Permission to manage layouts
Hi there! It would be great to have a role permission to manage layouts. Currently, we can give permission to manage contextual workspaces, but not layouts.
-
Agent Workspace: Do not hide 'User profile' tab
So, we have the following issue:1. Agent opens a ticket, and the User profile tab is opened.2. Agent opens a new tab with search in Zendesk and searches for something.3. From search agent visits us...
-
Agent Workspace: Add number of comments to the Interactions section
We had a number of comments in the Interactions section in the old Zendesk UI, but this feature is gone now. This is the main reason we are not switching to Agent Workspace. Description/Use Cases:...
-
Agent Workspace: Extra spaces between the ticket fields
The new interface for some reason has bigger spaces between the fields. We have a lot of custom fields and it is much more difficult to navigate tickets now. I hope this change could be reversed as...
-
Is it possible to create a Cumulative Query on tickets volume?
RespondidaHi there! I need to have a report in which I can see the total volume of tickets by status on a given day. So, if I have 20 new tickets per day and all of them are being solved, I would have: 1st d...