Sunwing Vacations Inc.

Hi Brett, 

Just following up if you had a chance to review my question/business case?

Thaks,

Albert

 

Hi Brett,

 

I was able to set this up and got the response from an external email (target) go to the internal note.

On the Assignee side of things, I created a trigger to notify the assignee that an internal note was added in the ticket. Upon receiving that email notification, I (as the Assignee) responded, the external email got my response but in Zendesk, it went to the Public Reply. Is there a way to keep the Assignee's response in Internal Note?

 

Thanks,

Albert