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Étienne Cantin's Avatar

Étienne Cantin

Incorporación 16 oct 2021

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Última actividad 21 feb 2025

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Última actividad de Étienne Cantin

Étienne Cantin hizo un comentario,

ComentarioThird party and social messaging channels

@Stanley

While not as efficient and as a workaround, you can always @mention a user using their slack memberID if you want to send a direct message from a Zendesk side-conversation.

Ver comentario · Publicado 14 sept 2022 · Étienne Cantin

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Étienne Cantin hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Jake, yes users include end-users or customers in your Zendesk instance. They can also be agents or admins. 

Ver comentario · Publicado 22 jun 2021 · Étienne Cantin

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Étienne Cantin creó una publicación,

Publicación Feedback - Ticketing system (Support)

We need to have a trigger that fires upon User creation or User update for many workflows. Having this would allow for excellent solutions for customers looking to automate user maintenance and webhooks using HTTP targets for other Databases or 3rd party middlewares.

Publicado 15 jun 2021 · Étienne Cantin

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