Tina Yates

The Date filters are still lacking some of the options I currently use.  The rolling dates are for days and weeks only.  I like to do yearly comparisons and like to be able to change the dates. There is no Today option only last 24hrs which is not the same as Today.  

I have now noticed that when the scheduled email is sent out the names of all recipients is no longer visible.  I don't understand why this needed to be changed, I use these emails as confirmation that the reports have been sent out and we use it for audit purposes that all parties have been sent reports.  There is no audit within Zendesk to show emails were sent successfully.  As this is not the way legacy works is this going to be corrected?

I'm trying to find AI bot engagement outside of business hours however I am not able to get a result with the following,
IF ([Activity event type] = "user_input_received")

IF (IN([Time - Activity occurred - Day of week],ARRAY("Monday", "Tuesday","Wednesday","Thursday","Friday")))

AND (IN([Time - Activity occurred - Hour], ARRAY(0, 1, 2, 3, 4, 5, 6, 7, 8,18,19,20, 21, 22, 23)))

OR ([Time - Activity occurred - Day of week], ARRAY("Saturday", "Sunday")

THEN [Sunshine Conversations app user ID] ELSE NULL ENDIF
Any ideas what I am missing to get this to work?

When will this be available for all accounts?

Hi Walter,

I have to schedule out the dashboard for delivery, a function currently not available. I do not want to duplicate my work but no date has been provided.  Is it this month, November or December.  Since is it q4 already is there no better date range available?  

Are you any closer to announcing a date for GA?  I need to create some new dashboards for delivery and now need to do them through the old dashboard builder due to the functionality not being available as of yet.  Which means I will need to replicate my work because the GA date is not available  and not sure I can wait.  Will it be happening within the next couple of months, maybe?????  Why can't a release date be given?

I would like to add that all of this should be reportable through Explore.

Any plans on making this information available through Explore? Or plans in allowing us to download the lists and/or conversations?

I can't emphasize enough the importance of having this type of reporting and sadly it is not there if you use generative ai. 

Hi Gab ,

I fully understand that there isn't any reporting, I am wondering what is the plan or in the works? Is there any timeline of what might become available?  Thank you.