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Joshua Bentley

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Última actividad de Joshua Bentley
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    Joshua Bentley hizo un comentario,

    Thanks for the reply, James. I also got your direct message to me.  It seems like you may not have read my post thoroughly since I specifically said in my post that I do not have "Ticket: Organizat...

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    Joshua Bentley creó una publicación,

    Trigger for No Organization

    I'm trying to create a trigger to update a ticket field when an org doesn’t exist in our system yet. I have tried following the instructions provided in this article, however I’m not seeing a “-” o...

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    Joshua Bentley hizo un comentario,

    Hello!  I'm not seeing a "-" for Organization. Can I just leave it blank? I'm trying to update a ticket field when an org doesn't exist in our system yet and I haven't been able to get anything to ...

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    Joshua Bentley hizo un comentario,

    Hey there, Nacho Santana! I'm trying to find a link for any existing requests to improve statuses and status behavior. Can you help? The way Closed tickets are currently handled has a pretty major ...

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    Joshua Bentley hizo un comentario,

    Lou Thanks for getting back to me. Here's a breakdown of the scenario: Customer emails support team. Customer escalates to my attention as the supervisor. I reply to the customer. Customer replies...

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    Joshua Bentley hizo un comentario,

    Chandra Robrock - Thank you! But wouldn't that send me an email for any ticket that gets a comment update, not just my own?

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    Joshua Bentley hizo un comentario,

    I've turned off the default triggers that notify the assignee when the requester replies, but I'd like to continue to receive those email notifications. How can I make it so that triggers like "Not...

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    Joshua Bentley hizo un comentario,

    CJ - you are amazing. Thank you! This is a step in the right direction. Let's see if we can get closer. Could we adjust this formula to look for tickets that got changed from NULL to either group_i...

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    Joshua Bentley hizo un comentario,

    Thanks for the reply, Jahn Bronilla. For clarification, here's what happens usually: Ticket is created in Group A based on triggers using "received at". Ticket is worked on by agent in Group A the...

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    Joshua Bentley creó una publicación,

    Ticket Group at time of creation

    I need to be able to report on how many tickets were created in Group A. It is irrelevant where they ended up, I only care about where they started. Thanks!