Chandra Mullineaux
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Actividad reciente de Chandra Mullineaux-
We receive email replies to community posts and article comments multiple times a day and it is an administrative headache. I agree with all of the above. At the very least, as a stopgap measure, c...
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We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...
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Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...
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I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...
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Could we at least get a change to the notification email? I feel like if the text stating that you can not reply to the email was at the top of the message and not in low-contrast gray, fewer peopl...
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If anyone is out there... could we PLEASE at least have the "Please do not reply to this message. Email replies will not update Help Center content." at the top of the email in a normal font color?...
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Dan Ross summed up our use cases as well. In the overall scheme of things, we have probably spent weeks or even months manually cleaning up things that could have been resolved by the ability to me...
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Hi Felix, I'm trying to download the latest version of the app and none of the links in the original post or subsequent comments are working for me. I get the error: The dstats.net page isn’t worki...
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Great - thank you so much!
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Hi Felix - Thanks so much for sharing this app! I'm trying to download it using the links above and I'm getting an error message - The www.fail2reap.com page isn’t working www.fail2reap.com didn’t...