Chandra Mullineaux

1. Comunidad
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...

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• Chandra Mullineaux
• Creación 12 de febrero de 2019 18:45
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...

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• Chandra Mullineaux
• Creación 26 de julio de 2019 20:15
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix - Thanks so much for sharing this app! I'm trying to download it using the links above and I'm getting an error message -  The www.fail2reap.com page isn’t working www.fail2reap.com didn’t...

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• Chandra Mullineaux
• Creación 1 de junio de 2016 13:26
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Great - thank you so much!

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• Chandra Mullineaux
• Creación 1 de junio de 2016 13:58
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix, I'm trying to download the latest version of the app and none of the links in the original post or subsequent comments are working for me. I get the error: The dstats.net page isn’t worki...

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• Chandra Mullineaux
• Creación 24 de octubre de 2016 13:06
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Reporting on organisation data

Pete - It looks like you have to use COUNT(Tickets created). 

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• Chandra Mullineaux
• Creación 17 de septiembre de 2020 15:52
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Reporting on organisation data

We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...

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• Chandra Mullineaux
• Creación 10 de septiembre de 2020 19:39
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

I was planning to migrate to Agent Workspace but I am hesitating now because of this. I'm pretty sure our agents will revolt, since the majority of our tickets are handled via email and can be very...

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• Chandra Mullineaux
• Creación 29 de septiembre de 2021 20:28
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

Thank you - I didn't realize that.

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• Chandra Mullineaux
• Creación 29 de septiembre de 2021 21:33
• 0 votos

1. Comunidad
2. Feedback - Community Forums (Gather)
3. Reply to forum topics via email

I am using Help Center.  I think it might be helpful to move the text in question to top of the message, and possibly make it bold.

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• Chandra Mullineaux
• Creación 23 de julio de 2014 12:57
• 0 votos