Chandra Mullineaux

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...

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• Chandra Mullineaux
• Creación 21 de septiembre de 2022 13:17
• 0 votos

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...

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• Chandra Mullineaux
• Creación 16 de junio de 2022 18:58
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Transfer Case notes to KB article template

The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...

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• Chandra Mullineaux
• Creación 11 de abril de 2022 19:35
• 2 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Reporting on organisation data

Pete - It looks like you have to use COUNT(Tickets created). 

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• Chandra Mullineaux
• Creación 17 de septiembre de 2020 15:52
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Reporting on organisation data

We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...

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• Chandra Mullineaux
• Creación 10 de septiembre de 2020 19:39
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...

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• Chandra Mullineaux
• Creación 26 de julio de 2019 20:15
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...

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• Chandra Mullineaux
• Creación 12 de febrero de 2019 18:45
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix, I'm trying to download the latest version of the app and none of the links in the original post or subsequent comments are working for me. I get the error: The dstats.net page isn’t worki...

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• Chandra Mullineaux
• Creación 24 de octubre de 2016 13:06
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Great - thank you so much!

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• Chandra Mullineaux
• Creación 1 de junio de 2016 13:58
• 0 votos