Chandra Mullineaux
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Actividad reciente de Chandra Mullineaux-
We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...
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Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...
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The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...
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Thank you - I didn't realize that.
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I was planning to migrate to Agent Workspace but I am hesitating now because of this. I'm pretty sure our agents will revolt, since the majority of our tickets are handled via email and can be very...
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We currently work around this by running a macro that creates a ticket comment in the format of an article with the ticket fields pulled in, and then copying and pasting that into the article itsel...
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Pete - It looks like you have to use COUNT(Tickets created).
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We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...
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I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...
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Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...