Chandra Mullineaux
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Votos de actividad por Chandra Mullineaux-
Dan Ross summed up our use cases as well. In the overall scheme of things, we have probably spent weeks or even months manually cleaning up things that could have been resolved by the ability to me...
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+1!!
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Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...
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Hi Christian, I guess it's a little more complicated than that. I'm not talking about a review in terms of a workflow before an article can be published. Here are a few examples: In KCS you are s...
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The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...
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I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...
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I agree with everything in this thread. It it's not possible to automatically reply to community posts via email it would be nice if at the very least the email notification contained text that cl...
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If anyone is out there... could we PLEASE at least have the "Please do not reply to this message. Email replies will not update Help Center content." at the top of the email in a normal font color?...
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Could we at least get a change to the notification email? I feel like if the text stating that you can not reply to the email was at the top of the message and not in low-contrast gray, fewer peopl...
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We receive email replies to community posts and article comments multiple times a day and it is an administrative headache. I agree with all of the above. At the very least, as a stopgap measure, c...