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Marie Dupagne

Incorporación 15 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Marie Dupagne

Marie Dupagne creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hello,

When we clone a macro, the new macro created will contain the same attachments as the macro cloned from. However, when you edit your new macro you can not see the attachments and therefore can forget the fact that the attachments have been added. You have to go out and go in again to see that the attachments have also been created and only then you are able to remove the attachments from the new created macro.

If there a way to clone a macro without the attachments? Or to remove the cloned attachments without having to go out and in again? 

Thank you

Krgds,
Marie

Publicado 15 feb 2021 · Marie Dupagne

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Marie Dupagne hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We are experiencing the same issue as there is no feature that will display only the macros by brand. Since we are working with several brands and each agent has access to all brands, the drop-down menu is quite huge. It would be great to be able to restrict the macro drop-down menu to the brand of the ticket.  

Ver comentario · Publicado 03 mar 2020 · Marie Dupagne

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