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Puneet Misra
Incorporación 15 abr 2021
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Última actividad 26 mar 2024
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Puneet Misra hizo un comentario,
When can we expect the custom statuses to be included in views for sorting by?
Ver comentario · Publicado 26 mar 2024 · Puneet Misra
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I am looking for tickets with a specific keyword only, I am not interested in tickets that do not have it, what do I need to modify in the standard calculated attribute formula in this article to accommodate that?
Can I do the same for ticket comments?
Goal: Gather the # of tickets with a specific string in the subject and description fields.
Ver comentario · Publicado 17 jul 2023 · Puneet Misra
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Hi Zendesk, Any updates on this?
Ver comentario · Publicado 14 jun 2022 · Puneet Misra
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Puneet Misra hizo un comentario,
Zendesk It does not seem like there is any priority to fix this issue. Can you consider allowing admins or end-users to remove ratings? Good and Bad? This can help us use some of the workarounds. Or maybe you can consider making it a requirement to add a comment to a bad rating so that way it's not accepted without comment. Do you have an intake process for feedback?
Ver comentario · Publicado 24 mar 2022 · Puneet Misra
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Violeta Micu Caroline Kello Jenny Gillett Hi All, I am following up on this thread. Is this still a top priority on your product roadmap? If not, is there any updates or workarounds you can share with us?
Ver comentario · Publicado 21 mar 2022 · Puneet Misra
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@... Thank you! Do you know if it is possible to modify a template or trigger of some sort to customize the messaging a follower/CC would receive?
Ver comentario · Publicado 10 ene 2022 · Puneet Misra
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Is there a trigger that controls when the follower notifications will be sent? I have a case where we need certain internal comments to NOT send a notification to the follower. Looking to apply some conditions to which comments should notify the follower and which should not.
The trigger that I believe is sending the notification is Notify assignee of comment update.
Ver comentario · Editado 07 ene 2022 · Puneet Misra
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Stephen Belleau Can you elaborate on the steps? I am using the tables visualization type and I do not see tables under Chart Configuration and the steps in the Working with tables. do not have the information that is helping get the desired result.
Ver comentario · Editado 12 nov 2021 · Puneet Misra
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Puneet Misra hizo un comentario,
Hi,
How can I hide the tickets column from a COUNT(Tickets) Metric? I am not using columns on my report but there is a column for tickets that is populated with 1 representing every ticket ID. I am using the ticket ID and subject as rows. (screenshot below)
Ver comentario · Publicado 10 nov 2021 · Puneet Misra
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Puneet Misra creó una publicación,
Hello Zendesk,
In this new UI update, the ticket tab section now displays requestor names instead of the subject. Can you explain the logic behind this change? We are not finding it useful since some clients can have multiple tickets, the subject allows for a more efficient agent experience to identify what issue they are working on while handling multiple tickets at any given time. The requestor info is not helpful in this case, the agent would have to select the ticket and confirm the subject by opening it to clarify if this the ticket they want to work with.
Can we change it somehow?
Publicado 11 feb 2021 · Puneet Misra
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