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Igor Czajkowski's Avatar

Igor Czajkowski

Incorporación 15 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Igor Czajkowski

Igor Czajkowski hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I have the same problem unfortunately. It doesn't help us to analyze chat scripts ;-(

Ver comentario · Publicado 29 jun 2021 · Igor Czajkowski

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Igor Czajkowski hizo un comentario,

ComentarioGeneral questions about live chat

There is something still unclear in dropped chats metric. At the mentioned "Metrics..." article is said that dropped chats are "accepted by or assigned to the agent where the visitor responds to an agent message, then leaves the chat". Does it mean if at the end of the chat the customer writes "thank you, goodbye" and closes the chat or the page with the chat - it will be counted as dropped chat? If yes, are there any good practices to influence statistics of dropped chat by such cases?

Ver comentario · Publicado 22 mar 2021 · Igor Czajkowski

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Igor Czajkowski creó una publicación,

Publicación Feedback - Ticketing system (Support)

Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currently, there is no way of adding multiple emails or a group of people to the same side conversation message with one click. Every recipient must be added separately which is time-consuming. 
Proposed solution:
1. adding a group of recipients
2. adding multiple emails separated by comma, copied from other source

Publicado 22 mar 2021 · Igor Czajkowski

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