Owen Greenberg
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Actividad total33
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Última actividad
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Resumen de la actividad
Última actividad de Owen Greenberg-
Owen Greenberg creó una publicación,
Ticket Tags in Chat Engagements Dataset
Hi team, Can we get Ticket Tags added to the Chat Engagements dataset, the same way they're in the Calls and Tickets datasets? Here's a use case: we report on mandatory field values of the ticket f...
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Owen Greenberg creó una publicación,
Add TITLECASE function
Hi team. I see you have "UPPERCASE()" and "LOWERCASE()" functions available for custom attributes and metrics in Explore, but not "TITLECASE()". I'd like to turn `text THAT IS like this` into `Text...
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Owen Greenberg hizo un comentario,
All I've got is a janky workaround, and you're probably not going to like it. If you don't want to spend a long time on this, make your dashboard time filter highly visible so that people can see t...
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Owen Greenberg hizo un comentario,
Thanks RJ. I came to the same conclusion on my side, but wanted to be sure before I submitted a feedback post. Unfortunately, in this case, my Attribute 2 values are different depending on what Att...
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Owen Greenberg creó una publicación,
Sort table rows by metric while preserving row hierarchy
RespondidaHi all, In a "Table" visualization, I'd like to be able to sort multiple attributes by a metric in a way that preserves their groupings. I've been trying every possible sort I can think of, but I c...
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Owen Greenberg creó una publicación,
Number of agents online at any given time bucket
RespondidaHi all, I'm looking for a way to report on the number of agents that were online during a given time bucket (e.g. within a given hour of the day). I can't find a way to report on this. Does anyone ...
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Owen Greenberg creó una publicación,
Update RegExp Implementation
Hi all, Most RegExp implementations nowadays allow "\K" to reset the match and continue from a certain point - essentially a way to allow lookbehinds that aren't fixed length. However, using this s...
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Owen Greenberg hizo un comentario,
Hi Adrian, Have you tried making a new metric for tickets solved within 7 days? It should look something like this: IF (DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"day") <= 7) THEN [T...
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Owen Greenberg creó una publicación,
Choose Filters that a Bookmark Affects
RespondidaHi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the viewer selects after using a bookmark, but I can't figure out how to do this. T...
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Owen Greenberg hizo un comentario,
@...: to address your edit, I seem to now be getting this problem. Can I somehow divide by the total in the formula of the metric to fix this, or is this as close as we're going to get? Thanks for...