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Taylor Wilson
Incorporación 15 abr 2021
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Última actividad 22 oct 2021
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Última actividad de Taylor Wilson
Taylor Wilson creó una publicación,
Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive information or settings changes? Are there Zendesk add-ons/apps for sending verification codes via sms/e-mail?
Publicado 16 mar 2021 · Taylor Wilson
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Taylor Wilson hizo un comentario,
+1 for conditions for multi-select fields
According to the Product Manager, this was supposed to be included with the rollout of conditions? What happened? And is it being worked on currently?
Ver comentario · Publicado 25 feb 2021 · Taylor Wilson
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Taylor Wilson hizo un comentario,
It seems this only pushes tickets when the submitter is a contact in Hubspot. Would be great if this integration would recognize the "Requester" and push to that contact's timeline.
Ver comentario · Publicado 11 feb 2021 · Taylor Wilson
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Taylor Wilson hizo un comentario,
+1 - !00% agree with this suggestion and we could really use this functionality!
Ver comentario · Publicado 03 dic 2020 · Taylor Wilson
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+1 on the holiday scheduling by hours/half-day
Ver comentario · Publicado 25 nov 2020 · Taylor Wilson
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Taylor Wilson creó una publicación,
Very similar to metric "Chat started - Timestamp", need the same for "Chat ended - Timestamp"
Publicado 01 sept 2020 · Taylor Wilson
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+1 for the ability to add yellow as a sla time color and the ability to configure when the color change happens.
Ver comentario · Publicado 21 ago 2020 · Taylor Wilson
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