Patrick Bernardi

I have been trying to program in the script.js file to request the value of the priority field but it does not work with anything i try.

been trying

var strPriority = $('#request_subject').val();

or

var strPriority = $('#request_ticket_field_1260806778829').val();

any ideas?

thank you very much, that worked.

Good afternoon,

I created a drop down menu in ticket fields. I named one of the options Q Drive. When i collect the selected value the user picks, it returns to me q_drive so i believe Zendesk changes the value on the backend. How can get the selected value rather than hidden value from a dropdown.

$("#request_custom_fields_1260808799070").val(); returns q_drive

and $("#request_custom_fields_1260808799070").text(); does not work