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RASMUS

Incorporación 15 abr 2021

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Última actividad 22 oct 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de RASMUS

RASMUS hizo un comentario,

ComentarioAdditional ticket channels

@...

Thank you for getting back. But we are only 4 agents. I think turning off wrap up time is my best option for now. 

Ver comentario · Publicado 09 abr 2021 · RASMUS

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RASMUS hizo un comentario,

ComentarioAdditional ticket channels

How do my agents who have forwarded calls to phone make themselves available for another call?

We have wrap up time engaged, but those on cellphones cannot end wrap-up time while on the go.

Ver comentario · Publicado 08 abr 2021 · RASMUS

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RASMUS hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thank you Chandra.

You are awesome, And I am a noob. 

I fount the due date when I changed ticket to task.

And I found the options I needed for the custom follow up date field I made available to all ticket types. I now know to use automation rather than trigger for my present need.

Ver comentario · Publicado 27 feb 2021 · RASMUS

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RASMUS hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thank you. I will have a look. But at first attempt I did not find the built in due date. Is it part of all plans in all languages?

Ver comentario · Publicado 26 feb 2021 · RASMUS

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RASMUS hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

We are just on Team for now.

I do see the same as you show me in the top. But I only see how I can choose to trigger a ticket with reference to a certain trigger date. But I need it to trigger at the set date in the custom date field

 

Ver comentario · Publicado 25 feb 2021 · RASMUS

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RASMUS hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

@... Than you for replying.

The custom date field is true date like this:

When I look at you screenshot, I recognize this. But I miss an option to set a condition to be at or after the date chosen in the custom date field to the ticket. Am I missing something?

Ver comentario · Publicado 24 feb 2021 · RASMUS

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RASMUS creó una publicación,

Publicación Q&A - Tickets and email

We often send a start-up guide to our potential clients.

I would like to add a feature that allows me to send the reply, "hide" the ticket, and be reminded after 5 days to follow up.

My attempt so far:

Add a custom date field to the ticket with a follow up date to be set by agents. - Add a trigger to change status to "Open" when date in "custom date field" is after 0.

But no success.

Any help is very much appreciated.

Publicado 24 feb 2021 · RASMUS

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RASMUS hizo un comentario,

ComentarioTicket automation and collaboration

I hope someone can help me.

My macro looks fine when I create it, but when I use it for Facebook Messenger reply. It looks like this:

Hej JaTak


Det er godt at høre :-)


☑️ Du kan logge ind fra http://www.easylivesales.dk" rel="noreferrer">www.easylivesales.dk> på login-ikonet i toppen.

Der vil nu stå “Continue with Facebook”, med et grønt ”?”


☑️ Klik på det grønne ”?”

What might I be doing wrong?

Ver comentario · Publicado 19 feb 2021 · RASMUS

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