Sophie Maini-Gastou

Hi Darenne,

Thanks for this complete step by step : https://support.zendesk.com/hc/en-us/articles/4408833381402/comments/4408849086618

Anyway, how to display the last comment public made by the agent EVEN if there is other internal comment on the ticket after the public comment ?

Thanks for you help

Cette formule ne sort aucune donnée, j'ai suivi le process expliqué à la lettre. 

Une idée ?

IF ([Comment present]=TRUE
AND [Comment public]=TRUE
AND DATE_LAST_FIX([Update - Timestamp],[Comment present],[Comment public])=[Update - Timestamp]) 
THEN [Update - Timestamp] ENDIF

Hi Amie,

Thank you for your answer but even with this right allowed, agents restricted to their organization don't have the right to filter on oraganizations (dropdown list is empty)

That's why I was asking for experience sharing

 

Sophie

Dear Zendesk Admins,

For our partners, we use a role limiting agent tickets views to the organizations they are working for. 

Problem :  they are not allowed to manage view filterer on organisations : all their projects / customers are mixed.

And you, how do you manage the visibility limitation of your partners on zendesk?

How do you enable "limited" agents to create relevant custom views on organisations?
At this point, I feel like the product limitation is almost an anomaly or an unfinished feature.

Thanks for your feedback

 

 

Dear @...

Can you give us visibility on when this feature will be released?
Thank you!

Dear Zendesk Team

The "Follow" button on the sections is not useful when using subsections because it doesn't take new articles in the subsections ! 

For example, in your own Help Center, if I follow the section : 

https://support.zendesk.com/hc/en-us/sections/360004108393-Using-Support-ticketing-system

I'm never notified because all articles are published into subcategories !

It is very boring to subscribe to all the sub-sections and incomprehensible to the customers.
Could you analyse this request?

 

Thanks