Anton M.

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Where i can find the metadata sent from mobile side in Zendesk dashboard ?

At the moment the best way is to use Zendesk API (+ Zendesk apps or some backend script) to pull additional information. In the  Ticket.Audit you can get SunCo Conversation ID. Then you can use Sun...

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• Anton M.
• Creación 12 de septiembre de 2022 16:31
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

7 years have passed. There is still no way to manage bounces. How come, Zendesk?I would suggest to flag comments that were not delivered in some way.

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• Anton M.
• Creación 15 de febrero de 2022 11:50
• 2 votos

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the bot builder to create a social messaging bot

Can you share a tip, how to make bot to react properly to the conversation start? When we start conversation in a web widget, the bot reacts proactively so users can see icebreakers options straigh...

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• Anton M.
• Creación 1 de febrero de 2022 06:22
• 5 votos

1. Comunidad
2. Developer - Zendesk APIs
3. CCAPI with messaging

Pavlo Zaporozkyi have you received any feedback about CCAPI usage along with messaging? My current understanding is that you need to get SunCo to add bots to messaging.

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• Anton M.
• Creación 1 de febrero de 2022 06:08
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Calendar week 52

upvoting. having 2 weeks №52 in one year is a mess (Jan from previous year + Dec for current)  . In our internal reports I've created a new custom metric as a workaround. Here is calculated attribu...

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• Anton M.
• Creación 25 de enero de 2022 19:05
• 0 votos

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. What is Internal Zendesk escalation number?

That’s a phone number where Zendesk staff can contact you in case of emergency with your app or integrations.

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• Anton M.
• Creación 14 de noviembre de 2021 09:33
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. [Messaging] 3d party Bot integrations

SunCo is a great tool, but additional cost will be too steep for many customers and they may choose to switch to 3dparty chats/bots. It’s a pity Zendesk doesn’t offer solution to have persistent c...

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• Anton M.
• Creación 9 de abril de 2021 07:24
• 1 voto

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Channel Integrations apps fail when you downgrade user who created the integration while ago

The issue is resolvedNow Zendesk shows the "Account is Locked" message

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• Anton M.
• Creación 6 de abril de 2021 19:57
• 0 votos