Anton M.

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. Where i can find the metadata sent from mobile side in Zendesk dashboard ?

At the moment the best way is to use Zendesk API (+ Zendesk apps or some backend script) to pull additional information. In the  Ticket.Audit you can get SunCo Conversation ID. Then you can use Sun...

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• Anton M.
• Creación 12 de septiembre de 2022 16:31
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

7 years have passed. There is still no way to manage bounces. How come, Zendesk?I would suggest to flag comments that were not delivered in some way.

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• Anton M.
• Creación 15 de febrero de 2022 11:50
• 2 votos

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using Flow Builder to create a social messaging bot

Can you share a tip, how to make bot to react properly to the conversation start? When we start conversation in a web widget, the bot reacts proactively so users can see icebreakers options straigh...

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• Anton M.
• Creación 1 de febrero de 2022 06:22
• 5 votos

1. Comunidad
2. Zendesk APIs
3. CCAPI with messaging

Pavlo Zaporozkyi have you received any feedback about CCAPI usage along with messaging? My current understanding is that you need to get SunCo to add bots to messaging.

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• Anton M.
• Creación 1 de febrero de 2022 06:08
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Calendar week 52

upvoting. having 2 weeks №52 in one year is a mess (Jan from previous year + Dec for current)  . In our internal reports I've created a new custom metric as a workaround. Here is calculated attribu...

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• Anton M.
• Creación 25 de enero de 2022 19:05
• 0 votos

1. Comunidad
2. Feedback - Platform: Apps & Integrations
3. What is Internal Zendesk escalation number?

That’s a phone number where Zendesk staff can contact you in case of emergency with your app or integrations.

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• Anton M.
• Creación 14 de noviembre de 2021 09:33
• 1 voto

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

When we can expect the feature will work in other languages as well?  We have to disable it as CSAT messages were re-opening tickets. 

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• Anton M.
• Creación 30 de septiembre de 2021 12:29
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Looking for examples of companies using Community.

I love design of: https://support.invisionapp.com/hc/en-us/community/topics

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• Anton M.
• Creación 13 de septiembre de 2021 16:18
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. New agent workspace, combining tickets not refreshing ticket view

Is it fixed? 

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• Anton M.
• Creación 5 de agosto de 2021 12:57
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

I wonder if federated search results will be accessible by AnswerBot and in Agent Workspace? 

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• Anton M.
• Creación 19 de mayo de 2021 11:08
• 3 votos