Búsquedas recientes
No hay búsquedas recientes

Ankita Desani
Incorporación 15 abr 2021
·
Última actividad 27 dic 2023
Seguimientos
0
Seguidores
0
Actividad total
7
Votos
0
Suscripciones
4
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Ankita Desani
Ankita Desani hizo un comentario,
Hello, We recently went with multi-layer support structure in ZD where Support level 1 submits ticket to support level 2.
Even after updating triggers, CC notification text is always from settings/tickets instead of what is set in Triggers.I tried to remove it but no luck - it only appears with default text.
"You are registered as a CC on this request ({{ticket.id}}). Reply to this email to add a comment to the request.
{{ticket.comments_formatted}}"
We don't want this text to appear in tickets that are submitted internally from Level 1 to Level 2.
Is it possible to achieve this?
Ver comentario · Publicado 17 jun 2021 · Ankita Desani
0
Seguidores
0
Votos
0
Comentarios
Ankita Desani hizo un comentario,
A feature that has an option to not copy requester and cc from the original ticket. This will ensure client address are not copied on cloned ticket automatically.
Ver comentario · Publicado 15 jun 2021 · Ankita Desani
0
Seguidores
2
Votos
0
Comentarios
Ankita Desani creó una publicación,
Is it possible to set up a trigger such a way that if a certain tag or certain type of form is selected then response will go through a particular channel (Email address) regardless of which channel ticket is received?
For example : Ticker 123 is submitted via web form, and is assigned to tier2 support, any public comment on that ticket will go through default email address. However i would like that response to through tier2 support email address.
Publicado 07 abr 2021 · Ankita Desani
0
Seguidores
2
Votos
1
Comentario