Lisa S
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Última actividad
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Resumen de la actividad
Última actividad de Lisa S-
Lisa S hizo un comentario,
Hey Fakhri, Perhaps you could use a combination of a couple of triggers for this - one to add a tag based on the form used on the ticket (Condition: Form is Account Issue; Action: Add tag account_i...
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Lisa S hizo un comentario,
Hey Catriona and/or Zendesk, Is there a fix for this? We'd also like our Facebook Messenger messages to appear as read in Messenger if they've been handled in Zen desk. Thanks, Lisa
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Lisa S hizo un comentario,
Hi, Where's best to check first if tickets are being received without a country (custom field) populated? They're being filtered incorrectly to the UK team (catch all). Thanks, Lisa
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Lisa S hizo un comentario,
+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.Any idea if/when this will be reconsidered?
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Lisa S creó una publicación,
Add filtering to suspended tickets view
We have multiple teams monitoring this view and the ability to filter on country or language would allow us to more efficiently assess the tickets. Thanks.
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Lisa S hizo un comentario,
Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.
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Lisa S hizo un comentario,
Thanks!
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Lisa S hizo un comentario,
Hey Ramin, Thanks a lot for letting me know. Is there a way around this at all? Thanks again, Lisa
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Lisa S hizo un comentario,
Hi there,Is it possible to customise the chat form per chat department?Thanks,Lisa
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Lisa S hizo un comentario,
Hey Heather, Thanks for that. Could the request for a dedicated . field showing suspension date (as well as suspension actor) remain as considered within this feature scope? Thanks,Lisa