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Вячеслав Скорбеж's Avatar

Вячеслав Скорбеж

Incorporación 15 abr 2021

·

Última actividad 27 jun 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Вячеслав Скорбеж

Вячеслав Скорбеж hizo un comentario,

ComentarioTicket automation and collaboration

1) The feature is switching to English sometimes while the tickets are in French

+ (only Ukrainian in our case)


4) Sometimes the summary is way too long and full of unuseful information so it's quicker to read the tickets.

+

Ver comentario · Publicado 27 jun 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

ComentarioTicket automation and collaboration

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

Ver comentario · Publicado 06 jun 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

ComentarioTicket automation and collaboration

Who's already had a chance to try these features? We've applied, but there's been no response. 

Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendesk event if it's on the Road Map and the answer was something like "Nice idea we'll consider it". 

Ver comentario · Publicado 24 may 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for such features? 🤯

Ver comentario · Publicado 19 may 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

ComentarioUsing legacy AI agent functionality

Please add Ukrainian language support 🙏

Ver comentario · Publicado 12 may 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to the competitors. Since we are considering a new 5-year contract, it would be great to have all the details not by September, but in the near future. 

Ver comentario · Publicado 20 abr 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi Lisa Tam

Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

Ver comentario · Publicado 27 mar 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

ComentarioTicket basics

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

Ver comentario · Editado 16 mar 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

ComentarioRouting

Barry Neary Yes I'm interested. Please check your email 👻

Ver comentario · Publicado 13 mar 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж hizo un comentario,

ComentarioRouting

Hi Barry Neary,


Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?

Ver comentario · Publicado 13 mar 2023 · Вячеслав Скорбеж

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