Trevor S.

Thanks Joel (from one of the others hoping this might be implemented).

Hello - this issue is causing us inconvenience too.  Until a few days ago we used the legacy CCs system, and we were able to add a comment to a ticket via the web interface without an email going to the Requester if it was the requester adding the comment - but still send an email to the Assignee and CCs.  We rarely use email to add comments to tickets.

Since we turned on the Followers & CCs feature this week, it seems that Requesters are forced to get emails with their own comments too, when using the web interface.  Which is pretty annoying when it happens dozens of times a day.

It looks like we can turn off the Followers feature, but then we have to go and update all the triggers & rules manually which were automatically updated when we switched.  So I guess it may be easier to keep receiving the unwanted emails but use an Inbox filter to delete them.

Any solution that would allow the emails to be suppressed at Zendesk's end would be very welcome though.

Hello.  We've just switched to the Agent Workspace interface, which looks great overall but... I'm pretty sure on the old interface, ticket tabs showed the first part of the Subject header.  Now they show the Requester name.  This is unhelpful if, like us, you use tickets internally where a lot of the Requesters are the same - like this:

In an ideal world we'd be able to select whether we want to use Requester Name or Subject on these tabs.  (Perhaps other options too.)

Thanks for considering this.

Hello - I sent this suggestion to Zendesk Support and was encouraged to post it here, so here goes...

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Good morning - may I make a suggestion for a UI tweak?  If I'm using the date picker to set a due date or other date field, on the ticket web interface, the height of the date picker changes depending on the number of days in the month.  You can see in the example below that the box for May is larger than the box for June:

The problem is that the boxes aren't top-aligned, so if I want to hit the "next month" button (>) at top right several times (because I want to get to September, say), after I hit it on May, the button moves downwards (see arrows).  Clicking again (without moving my cursor) then closes the date picker and loses my progress in cycling through.  Instead I have to click once, then remember to move my cursor to the new button placement, and click again.

It would be easier if the boxes were top aligned, or at least the Previous/Next month buttons stayed in the same place.

Just a thought...

+1 for this - we'd like to be able to clear our "Reminder date" field when the date is reached and an email triggered to the assigned agent.