Eric Norris
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Resumen de la actividad
Última actividad de Eric Norris-
Eric Norris creó una publicación,
Zendesk API usage export
Hello, When looking at Zendesk API usage (APIs -> Zendesk API -> Activity), I see an average rate usually around the mid teens. When I look at the graph though, it seems like the spikes are in the ...
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Eric Norris creó una publicación,
Export Trigger List
Hello, We are doing an exercise in removing and consolidating triggers. We have 315 triggers, and may be able to get them down to just over 200. However, there is no easy way to get the list of tri...
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Eric Norris creó una publicación,
Unified SDK iOS memory warnings
Hello,We are getting crashes when using the Zendesk UNIFIED SDK IOS version (Objective-c). After we open and close the Help Center a few times our app crashes with memory warnings. I believe it is ...
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Eric Norris creó una publicación,
Is there a API for Content Blocks?
Hello, My localization team has an API that it uses to POST and PUT translations for our knowledge base articles. However, when we try to do that with articles that have content blocks, we are seei...
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Eric Norris hizo un comentario,
This change would end up affecting our workflows for both big volume days and emergent issues. While we have time to figure out adjustments, how does his change benefit me and my teams?
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Eric Norris hizo un comentario,
Hi Stephen, I do find that interesting. I am curious what metrics you use to be able to do that type of reporting. Thanks!
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Eric Norris creó una publicación,
Support Search Export
Hello, Sometimes when we want to do a deep dive into a particular issue, we'll use phrases used by either the customer or by our agents to bring up tickets in the Support Search. It would be someth...
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Eric Norris creó una publicación,
Views by Category
Hello, Looking at the knew Knowledge and Search dashboard, and I was unable to find a filter for Category. Each of our products has its own category, and various help sections underneath. It would ...
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Eric Norris creó una publicación,
A way to measure % of customers deflection for Guide
PlaneadaHello, I was looking for an Explore solution for finding the percentage of customers who go to an article that did not submit a ticket shortly thereafter. Looking at the dashboard that came out abo...
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Eric Norris creó una publicación,
Feature Request: IP address blacklist
Hello, It would be helpful if we had the ability to blacklist some IP addresses. We do on occasion run into a customer that will use multiple emails to contact support to try and get their way or t...