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Greg O'Neill SMC
Incorporación 15 abr 2021
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Última actividad 26 oct 2021
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Última actividad de Greg O'Neill SMC
Greg O'Neill SMC hizo un comentario,
Hi Guillermo - CX Lead, you can create the side conversation as an email to the end user and once they reply it will come back into the side conversation in your ticket.
Ver comentario · Publicado 05 oct 2021 · Greg O'Neill SMC
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Greg O'Neill SMC hizo un comentario,
Sorry Kyna,
I thought that might have worked for you.
Ver comentario · Publicado 28 may 2021 · Greg O'Neill SMC
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Greg O'Neill SMC hizo un comentario,
Hi Kyna,
You can create and organisation using your external email address's domain.
You can then trigger off any ticket with that organisation.
Ver comentario · Publicado 28 may 2021 · Greg O'Neill SMC
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Greg O'Neill SMC hizo un comentario,
The ability to measure the usage of our Macros would be a very useful tool to monitor not only the most used but those that our Agent are not using so we can find out why these are not used
Ver comentario · Publicado 11 jun 2019 · Greg O'Neill SMC
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