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Greg O'Neill SMC's Avatar

Greg O'Neill SMC

Incorporación 15 abr 2021

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Última actividad 26 oct 2021

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Última actividad de Greg O'Neill SMC

Greg O'Neill SMC hizo un comentario,

ComentarioTicket automation and collaboration

Hi Guillermo - CX Lead, you can create the side conversation as an email to the end user and once they reply it will come back into the side conversation in your ticket.

 

Ver comentario · Publicado 05 oct 2021 · Greg O'Neill SMC

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Greg O'Neill SMC hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Sorry Kyna,

I thought that might have worked for you.

 

Ver comentario · Publicado 28 may 2021 · Greg O'Neill SMC

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Greg O'Neill SMC hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Kyna,

 

You can create and organisation using your external email address's domain.

You can then trigger off any ticket with that organisation.

Ver comentario · Publicado 28 may 2021 · Greg O'Neill SMC

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Greg O'Neill SMC hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

The ability to measure the usage of our Macros would be a very useful tool to monitor not only the most used but those that our Agent are not using so we can find out why these are not used

 

Ver comentario · Publicado 11 jun 2019 · Greg O'Neill SMC

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