James Molina (Envoy)
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Actividad reciente de James Molina (Envoy)-
I don't see the option to configure intents anywhere on my existing bot/ flow or if I create a new one. I see the note that it is not available for previous bots but I also don't see the option if...
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Dane, Fixing: "Selecting Last Week within the time filter should default to Monday - Sunday but as you can see the dates shown reflect Sunday - Saturday. We've raised this issue with our Product t...
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When will the dates shown when selecting Last week vs. the dates reported on be corrected?
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How can I format my signature to have a logo on the left and the Agent information with multi-lines next to it similar to the below? I added the image as an asset in the theme.
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Hi Team, I don't see an option for "Agent comments can include emoji". There is an option to "Enable emoji text replacement" but it doesn't remove the emoji option form the Agent formatting menu w...
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I am having the same issue. Answerbot is not working when I place the code within Dynamic Content
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Is there a way to sort a rolling 6 months so that the most current month is at the far left?
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@...- Thank you... I neglected to thank you originally but I just referenced this again and wanted to be sure I did this time.
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It would help us as well. Doesn't make sense to have multiple languages for Call back but not for Average Wait Time.
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Yes, this would very helpful for several clients I have as well