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Elizabeth Reynolds's Avatar

Elizabeth Reynolds

Incorporación 15 abr 2021

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Última actividad 25 ene 2023

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Última actividad de Elizabeth Reynolds

Elizabeth Reynolds hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

I need to be able to make dashboards available for folks to find when they need them without spamming my whole organization.  The only option I can see right now is to make a whole bunch extra groups for different subsets of people in our current groups in order to at least limit the spam.  I really hate that option.

Ver comentario · Publicado 13 may 2021 · Elizabeth Reynolds

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Elizabeth Reynolds hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

At least for the workflow at my organization, it would make sense to role-limit this capability/have it only available to admins.

However, if it was only possible to implement an "all or none" version of this functionality, then we'd rather have it available to all than none.

Ver comentario · Publicado 25 jun 2020 · Elizabeth Reynolds

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Elizabeth Reynolds creó una publicación,

Publicación Feedback - Ticketing system (Support)

We make significant use of the attachment manager and ticket redaction apps to delete attachments and other sensitive (PII) data that clients may accidentally send us. 

Now that we've turned on side conversations, this is a potential hole in our compliance around not storing PII.  There doesn't appear to be any way to currently redact text or attachments from side conversations.  Is this something that is planned for the future of side conversations?

Publicado 25 jun 2020 · Elizabeth Reynolds

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