Robert Hood

1. Explore
2. ...
3. Viewing and using dashboards
4. Seeing live agent status and activities with Explore

+1 on Lauren Benkov's point. Need a way for Agents to quickly assess who is online and who isn't .Here's our scenario:As an Agent, I need to be able to transfer a Talk call to a colleague who is ty...

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• Robert Hood
• Creación 14 de noviembre de 2023 17:48
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Displaying the number of calls transferred to a group

I would like to be able to quantify the number of transferred calls that were missed. Here is the scenarioTier 2 Agents are set to Transfer only: Browser status (available to take calls but not in ...

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• Robert Hood
• Editado 24 de mayo de 2023 20:35
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Excel file is corrupted when there is no data in the report

Agree will everything stated previously.  A blank worksheet with headers would be better than a file that throws the error and can't be opened.  The error messages causes too many questions from my...

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• Robert Hood
• Creación 6 de febrero de 2023 16:57
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Add the ability to suspend or deactivate Organizations

+1  Please.  

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• Robert Hood
• Creación 22 de noviembre de 2022 16:04
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Netsuite emails always suspended

Sean Cusick  I can understand how this is a challenging problem to solve. Given the popularity of both Zendesk and Netsuite, I would hope this would be a strategic initiative for Zendesk to figure ...

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• Robert Hood
• Creación 24 de enero de 2022 14:26
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Explore API

+1 here too.  Definitely needed!!

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• Robert Hood
• Creación 5 de agosto de 2020 14:36
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Hide customer satisfaction results from agents view

I would like this ability as well.  I posted the same issue with  a GDPR twist here https://support.zendesk.com/hc/en-us/community/posts/360047686514-Ability-to-hide-CSAT-Banner-in-tickets prior to...

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• Robert Hood
• Creación 22 de junio de 2020 17:02
• 2 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Add CC Attribute to Reporting

+1 for needing this.  I have a contractual need to report on CC's and would like to do it in Explore. 

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• Robert Hood
• Creación 5 de junio de 2020 15:50
• 1 voto