Naomi Watnick

Thanks @... - 

Yes - it would be understood that the results could be skewed by VPN usage, etc.  But this would be better than no data.  

Hi @... - Do you have any updates on this?  This is becoming a hotter topic for our company and we really need to report on customer activity by locale (where they are submitting tickets by the portal).

Thanks!
~Naomi

Thanks, @... - That's great! I can do something with that and I'll put it in our backlog.

Thanks @... - And we still don't have a way to inherit all the same selected values from the original ticket, though, right?

hi @... - for Side Conversation Tickets, this doesn't allow us to have the requester be the requester again, correct?  

Thanks!
~Naomi

+1 

+1 We need this too!

Our use case: our TAMs should get assigned to tickets that come in from any method except for a specific email address.  

+1

+1 We have RBAC needs for Organization and User details.  

Hi - We're also needing this.  There are too many "oops" situations where agents accidentally delete or manipulate fields that we need to stay static for integrations and other automations we've built to work.

Any ETA on this?

Thanks!