Naomi Watnick

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

Thanks @... -  Yes - it would be understood that the results could be skewed by VPN usage, etc.  But this would be better than no data.  

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• Naomi Watnick
• Creación 15 de junio de 2021 03:06
• 3 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

Hi @... - Do you have any updates on this?  This is becoming a hotter topic for our company and we really need to report on customer activity by locale (where they are submitting tickets by the por...

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• Naomi Watnick
• Creación 25 de mayo de 2021 16:48
• 2 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Split a request into a new ticket

Thanks, @... - That's great! I can do something with that and I'll put it in our backlog.

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• Naomi Watnick
• Creación 3 de diciembre de 2020 19:59
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Split a request into a new ticket

Thanks @... - And we still don't have a way to inherit all the same selected values from the original ticket, though, right?

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• Naomi Watnick
• Creación 3 de diciembre de 2020 19:44
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Split a request into a new ticket

hi @... - for Side Conversation Tickets, this doesn't allow us to have the requester be the requester again, correct?   Thanks!~Naomi

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• Naomi Watnick
• Creación 3 de diciembre de 2020 16:13
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Opening up "has attachment" as a trigger/automation condition

+1 

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• Naomi Watnick
• Creación 22 de octubre de 2020 23:38
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Trigger Received At

+1 We need this too!   Our use case: our TAMs should get assigned to tickets that come in from any method except for a specific email address.  

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• Naomi Watnick
• Creación 18 de junio de 2020 23:02
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

+1

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• Naomi Watnick
• Creación 10 de junio de 2020 23:20
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

+1 We have RBAC needs for Organization and User details.  

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• Naomi Watnick
• Creación 9 de abril de 2020 00:37
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Read only ticket field for agents

Hi - We're also needing this.  There are too many "oops" situations where agents accidentally delete or manipulate fields that we need to stay static for integrations and other automations we've bu...

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• Naomi Watnick
• Creación 20 de marzo de 2020 21:59
• 1 voto