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Julien MARTELOZZO's Avatar

Julien MARTELOZZO

Incorporación 15 abr 2021

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Última actividad 08 nov 2023

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25

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RESUMEN DE LA ACTIVIDAD

Última actividad de Julien MARTELOZZO

Julien MARTELOZZO hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This is a big source of complains.  Is there a roadmap for that ? 

Is workspace mandatory (will it become mandatory ?) 

Ver comentario · Publicado 20 abr 2023 · Julien MARTELOZZO

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Julien MARTELOZZO hizo un comentario,

ComentarioTicket basics

Hello all, 

The followers of my Zendesk system are not notified anymore when the comments are private (in public it still works because they're added in cc, and the cc's are notified if the comment is public). I don't understand why. 

In my old tickets, when iot worked, if I check the events, I see a "rule" : followers notification. I can't see it anymore, I don't know where it came from. 

Could you please help me  ?

 

 

 

Ver comentario · Publicado 07 feb 2022 · Julien MARTELOZZO

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Julien MARTELOZZO hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1.000.000

 

Ver comentario · Publicado 06 ene 2021 · Julien MARTELOZZO

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