Reshma Patel
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Última actividad de Reshma Patel-
Reshma Patel hizo un comentario,
For anyone else interested in getting a full ticket summary on all notes not just public comments - you can upvote here - AI - Ticket Summarization should also Summarize Internal Notes – Zendesk help
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Reshma Patel hizo un comentario,
Tom Dupuche any update on this - We do have bulk manage groups on our roadmap towards the end of 2022. This feature will be in the user interface not a CSV.
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Reshma Patel hizo un comentario,
Any updates on the csat being offered to Agents and Light Agents? That is the biggest limitation we have with Zendesk CSAT functionality, as our agents can also be customers since we provide intern...
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Reshma Patel hizo un comentario,
Jake Bantz I would image it as a combined summary, although having it separate wouldn't be the worst thing. Thinking about the use case, if a ticket was escalated to a tier 2 agent, they would need...
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Reshma Patel creó una publicación,
AI - Ticket Summarization should also Summarize Internal Notes
Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be extremely valuable (include internal notes). For our use case, we would want our...
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Reshma Patel hizo un comentario,
Agree with the comments above in that having the option to enable this on all ticket comments would be extremely valuable. We would want our tier 2 reps to be able to get a quick summary of our age...
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Reshma Patel hizo un comentario,
Do you have a visual of what the page with 30 views will look like after this change?
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Reshma Patel creó una publicación,
Summarization captures PII
The summarization captures PII details like the person's name and phone number. I even redacted the information first to see if it would be masked in the summary but it is not. This should either b...
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Reshma Patel hizo un comentario,
I agree with the above comments and have many concerns about this change. We were forced to migrate from Zendesk reporting to Explore, and now you are asking us to move to these new dashboards. We ...
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Reshma Patel hizo un comentario,
Excited for this page to finally get updated! Will you allow any customizations? Looking at some of the initial screens I can already tell there will be too much data for features we do not use. Is...