Reshma Patel
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Actividad reciente de Reshma Patel-
Please work on performance improvements as well. What I have noticed is that the initial group load takes up to 35 seconds to load. (I timed it and the group only had 9 members in it. Once it loads...
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Looks great. Couple of feedback items Would be nice if the columns were sortable (ie number of users per group so that we can remove empty groups) Would be nice if the listing page included a coun...
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Same questions as above. Has there been any movement on this feature? I am unable to delete a group because many agents have that as their default group. I need a way to bulk update their default g...
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Gaurav Parbat this is a huge pain point for us. If you need any customer use cases or anyone to run through product discussions with let us know. We have done a few in the past with Zendesk on diff...
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100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...
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Perfect! Thanks for the info!
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So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?
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I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...
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I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem.
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100% need this. One of our goals is to increase the number of incidents linked to problem tickets so we can provide data to the engineering team. We have no way of knowing what incidents are linked...