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Ron de Vries's Avatar

Ron de Vries

Incorporación 15 abr 2021

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Última actividad 20 sept 2022

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Última actividad de Ron de Vries

Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi @...

Thanks for your reply! WIll go and see if we can code it ourselves or discuss with Zenplates to possibly add something like this as extension. 

Regards,

Ron

Ver comentario · Publicado 20 sept 2022 · Ron de Vries

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Ron de Vries creó una publicación,

Publicación Feedback - Help Center (Guide)

Hi, 

Is there a way to get the Notification functionality in our Help Centre (ZD Guide) the same Zendesk uses for their Help Centre? Are there any third party apps I am missing or should it (or is it?) a native functionality? 

It would be very convenient for our end-users as well as our employees who get @mentioned and right now receive multiple emails. They'd rather check the notification right within our Help Centre. 

Publicado 16 sept 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi, 

Not sure if this quite belongs in this thread but we would very much like the Notification bell + notifications like Zendesk has in their Help Centre. Is something like this already available? Perhaps a third party app I'm missing? 

To be clear: I am referring to the notification bell to the left of my name. That way whenever a visitor signs in to our Help Centre they will be prompted to look at the notifications. 

Ver comentario · Publicado 15 sept 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi, 

Any news on this?

Ver comentario · Publicado 01 ago 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Brett Bowser

Got it, and it hit our account today. Thanks! 

Ver comentario · Publicado 26 jul 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi, 

This would be great! And as Darren Bell mentions: Zendesk already has this in their own Help Centre. Would be great if this could be made available for their customers as well. 

 

Ver comentario · Publicado 13 jul 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Alina Wright

Any update on the GA? 

Thanks!

Ver comentario · Publicado 01 jul 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi, 

Any updates regarding this feature? Got some questions from my team as well. Lot of attachments are uploaded in our articles and contain relevant information. Would be nice to have search also crawl the information in attachments.

Ver comentario · Publicado 01 jun 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi @...

Looking for the same feature as well. If you have any updates I'd be happy to know them. 

Thanks. 

 

Ver comentario · Publicado 28 feb 2022 · Ron de Vries

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Ron de Vries hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

Hi @...

Q1 is half way done, any updates you can share about this? :) 

Thanks! 

Regards,

Ron 

Ver comentario · Publicado 22 feb 2022 · Ron de Vries

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