長谷川 真希

I found the document below is already public.

Read the detailed post and learn how to use it: Easily Make Your Zendesk Help Center Dropdown Fields Searchable

But we're using nested dropdown fields, so waiting for update in early October :)

Thanks, Shawna!

We need to notify agents lots of things like “we sent the customer remind email by another automation”, “you should contact customer now because it past 1 business day after previous contact” etc.

But currently there's no options to add "insert private comments" to automations action, so we'd like Zendesk to add this option.

このページの日本語のタイトルが「ナッレジベース」になっています。

I see. I'll try that next time.

Thank you Noda san!

Hi there,

I had trouble making this metric because we use Japanese as our default language in Zendesk, and the metric is on the picture (can't copy and paste). So I share the formula for the ppl who are in the same situation.

Zendesk の言語が日本語の場合、ここで紹介されている測定基準を編集する必要があり、Zendesk サポートから正しく設定できる方法を教えてもらったので共有します。

IF([変更 - フィールド名] = "satisfaction_score" AND 
([変更 - 新しい値] = "good" OR 
[変更 - 新しい値] = "bad")) THEN
[チケットID]
ENDIF