Jagan

There is a scroll bar all of a sudden now.

Hi Zendesk,

Any update on this? How do we get to know the Child/Parent ticket ids for Follow up ticket scenario?

Yes you are right.

Hey Ian,

I just did a test, I see that it removes only the last word.

Has there been any progress in this? This appears to be a very basic feature in Explore.

The link in the announcement for activated is not working.

What do I need to do? 

You don’t need to do anything. This change will be rolled out automatically to your account. App shortcuts are activated by default, but admins can disable this feature if desired. 

Adding a status is Solved should solve the following 2 problems.

1. Reopen of a ticket when the ticket is On Hold. When a ticket is in On Hold status, we do not want the ticket to go to Open by a response from the requester.
2. Like Rhys Edlin mentioned, this can cause problems when they respond to a ticket where they are assignee and requester.

Hi Mike,

This is one of the issues I reported earlier. This is annoying. We have raised a support case no progress yet.

Can someone from Zendesk prioritize this? This is very annoying.

Has there been any changes to the SDK that impacts this app? We are seeing the following issue starting Monday.

Issue 1: The app takes a long time to reflect when the Form is updated. If Form A has multiple mandatory fields and Form B has none, the app shows an error for Form A after changing to Form B.

Issue 2: Throws an error around null and map frequently.

Another vote for this. Like everyone here, we add a tag when a ticket is assigned to a specific group under specific circumstances and remove it when reassigned to another group. Now, we need to know the tickets where the tags were added.