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Tiffany King's Avatar

Tiffany King

Incorporación 15 abr 2021

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Última actividad 23 sept 2024

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Última actividad de Tiffany King

Tiffany King hizo un comentario,

ComentarioTicket management

Hi this is not showing up for our instance  yet. Can I get the status of this? Thanks. 

Ver comentario · Publicado 23 sept 2024 · Tiffany King

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Tiffany King hizo un comentario,

ComentarioTicket management

This isn't working for our instance. Can you check on the status of this? Thanks. 

Ver comentario · Publicado 23 sept 2024 · Tiffany King

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Tiffany King hizo un comentario,

ComentarioUsing Built by Zendesk apps

Hi @...
Can I get someone to look at my comment from above? https://support.zendesk.com/hc/en-us/articles/360036483394/comments/1260800310149 

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Thanks for your help!

Ver comentario · Publicado 29 abr 2021 · Tiffany King

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Tiffany King hizo un comentario,

ComentarioUsing Built by Zendesk apps

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Here are the settings : 

Thanks for your help!

Ver comentario · Publicado 11 mar 2021 · Tiffany King

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