Gregory Muir

This is never going to happen. It's been an open request for ten years and counting. 

My company went through a failed Zendesk implementation last year. I keep the subscription to this topic out of sheer morbid curiosity. I've seen a lot of bad customer service in the IT world over the years but this one really takes the cake. Feature request out there for ten years and the company is getting to it any year now! We've fought world wars in less time.