Bianca Mayer

Thank you very much @..., we will check that at our end! 

 

Bianca

Actually it isn't possible to delete the Follower and/or CC on a ticket automatically, by updating the ticket.

It would be very helpful, time saving and efficient if this process could by handled automatically and not manual. Each manual process costs time and can be failing.

We would like to remove the Follower and/or CC for special users/organisations. 

Is there a way on Developer stage to think about a set up for this action?

 

Thank you.

Bianca

It would be very appreciated of the users to change the color for comments of requester which was not part of the conversation. The color is the same like internal notice and this makes agents confusing all the time! They have to click on the small bang on the comment field. This is something that doesn't work when you have to handle up to 4k tickets with 100 agents. 

I already placed this request to our Key Account Manager and to the CX Manager. 

We're located in Germany. 

 

Hopefully the ZD team will find a solution and fix this issue within the next few month.

 

Thank you for your support :)