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Chad Hanna's Avatar

Chad Hanna

Incorporación 15 abr 2021

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Última actividad 24 feb 2025

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Última actividad de Chad Hanna

Chad Hanna hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I absolutely love this idea as it would help managers especially that have multiple groups only see the areas where work is outstanding currently.

Ver comentario · Publicado 24 feb 2025 · Chad Hanna

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Chad Hanna hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

There is so much real estate being taken away.  Why not make it like skills as a box until itself so it goes towards the bottom of the properties section.

Ver comentario · Publicado 09 oct 2024 · Chad Hanna

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Chad Hanna hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Honestly, I've always wondered why tags are in the main area of the fields.  Why not do it similar to skills and have it as it's own section below all the fields.  This way tags would then always be scrolled at the bottom instead of taking up valuable real estate near the top of the left sidebar.

Ver comentario · Publicado 07 oct 2024 · Chad Hanna

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Chad Hanna hizo un comentario,

ComentarioSingle sign-on

In the event like today, there are issues with Microsoft in logging into Zendesk, there is a workaround given.  What would the behavior be if you turned off the external authentication after previously having external authentication enabled?  And once the issue is resolved turning it back on again?

Ver comentario · Publicado 16 dic 2021 · Chad Hanna

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

An item that I saw come up that has since vanished.  We're still waiting.

Let Me Discard Dashboard Changes by CJ Johnson

Feature Request Summary: 

When a Dashboard is opened in edit mode, all changes are saved instantly, and a little thing pops up telling you that you have changes you should publish. I want a "Discard changes" button offered as well. 

Description/Use Cases: 

Use Case 1: Explore constantly pops up saying that you've changed the Dashboard when you haven't made changes, like when you've selected a query with your mouse, but not altered anything in anyway. This is alarming, especially because edit mode is the only way to get a link to a query on a Dashboard, and you may panic that you've altered an important Dashboard just trying to get a query name. Being able to "discard changes" would give you the ability to leave the Dashboard as it was.

Use Case 2: You want to make your Dashboard look really nice, and play with the fonts, colors, etc. There's undo, but there's no real "save" besides publishing when you get something to where you want. If I want to mess with font colors and text boxes, and then go "nah actually it was better before", I'll need to hit undo a whole bunch of times and I won't know when to stop to have it be at the "Published state". It will just say there are changes to be published no matter what. Being able to discard changes, would let me roll back by my experimenting cleanly. 

Use Case 3: 
You need to add a query to a widely circulated Dashboard. You open it, and it looks like terrible, someone must've tried to adjust the font colors and text boxes and not hit undo a bunch of times. They didn't publish the changes, but the undo button won't work for you. Now you cannot publish your change, without publishing what they did, or manually resetting their changes with the live Dashboard as reference. Being able to discard the changes, and know you were adding your change to the last Published version of the Dashboard, would be much nicer. 

Ver comentario · Publicado 25 oct 2021 · Chad Hanna

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

It's been over a year since the last Zendesk response to this request.  This seems common sense because clicking on anything in the editor results in the system thinking there are changes that have been made.  I don't know what changes have actually been done because what it considers a change is so simplistic.

Ver comentario · Publicado 01 jul 2021 · Chad Hanna

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1

Ver comentario · Publicado 30 abr 2020 · Chad Hanna

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Chad Hanna hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Agreed on this being something that is needed.  Having unpublished changes stuck in the editor makes it extremely difficult especially with the training being as limited as it is starting out.  If you want users to come up with innovative new views and train ourselves, we need the ability to edit without fear that we will make the dashboard not editable later without creating a clone.

Ver comentario · Publicado 25 mar 2020 · Chad Hanna

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