Andrew Dyer
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Actividad total40
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Última actividad
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Siguiendo0 usuarios
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Votos12
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Resumen de la actividad
Última actividad de Andrew Dyer-
Andrew Dyer hizo un comentario,
This is a great update, but I'm seeing the same as Rafael - the support online number is not right, and there is no drill in on any.
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Andrew Dyer hizo un comentario,
Is anyone else seeing higher rates of bad ratings now? The last couple of weeks are 2x normal and there is no obvious explanation. It does seem like this problem happens inconsistently almost.
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Andrew Dyer hizo un comentario,
Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever. With agent workspace when you're purposely not on chat, like a ...
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Andrew Dyer hizo un comentario,
We tried the alternative and did see a pretty substantial drop in response rate, so we've switched back and just accept it for now, but do hope to see a fix for a known issue.
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Andrew Dyer hizo un comentario,
Following as I have same issue
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Andrew Dyer hizo un comentario,
+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available
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Andrew Dyer hizo un comentario,
We have a similar issue when using "next reply", often customers will just say "Thanks!" which then commits us to reply. Even when we set it to Pending, it still is waiting for our reply instead o...
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Andrew Dyer hizo un comentario,
+1 would love to be able to change status either from Agents page or the "view all" team members. It's actually more of an issue if an agent sets themselves to Away and forgets to go Invisible. We...